Complaints

Dear whoever.

I would like to lodge a complaint regarding the service (or lack of it) which I received on the 26th of June, 2006 at your esso kiosk along TampAve7.

I am appalled at the lack of personnel to attend to the petrol pumps at this station. I visited this kiosk at around 11pm with the intention of filling up my car tank as it was nearly empty. I waited for some time for an attendant to assist me before my father urged me to pump the car tank myself. Being a novice driver, I was reluctant and continued to desperately wait for assistance. I overhead a man over the PA system asking one of your staff to come to Pump number 1, yet no one came. I therefore decided to do it myself. I was immedietly soaked in petrol as soon as I pressed the trigger. Still, nobody came to my aid. My father, too, was sprayed.

In the end, we decided that since you did not offer us any service, we would not offer you any of our money. We ended up leaving the kiosk, paying $1.30 for the spilled petrol.

I am highly offended that the cashier aka the man over the PA system, who was well aware of our predicament, did not even apologise for the lack of service. I am even more alarmed that your company, which obviously faces a manpower shortage at this station, should not have hired more staff.

All in all, I am gravely dissatisfied with the entire experience. Unless something is done to rectify the situation, I am afraid I shall avoid this petrol kiosk.

PS: In this day and age, it is wise for a company as huge as yours to actually have an email address the public can send their responses too. Your website is superbly consumer user unfriendly. So anyway, I guess the only people who will ever come across this post will be my "readers". But never underestimate the power of information dissemination via blogs. Who knows, one day, even you might actually stumble upon this site or whatever.

For now, catharsis will suffice.

Ahh. i feel better already.

Cant believe i had to shower....AGAIN...and scrub myself hard to get rid of the pungent pertrol stench. eek.