Wah. Ive always thought Spore was relatively elder friendly till today.
Im freaking appalled lah. So today I took on the nice grand-daughter (and niece) role of bringing my 80 year old grandma and 60 year old auntie to the bank and the CPF building in tampines.
Ok, the bank was nice.
BUT the CPF building was a terrifying experience. The whole place was chaotic. I mean seriously! Old folks everywhere and queueing up! They shouldnt have to queue up like that! Some of them look so weak and they had to queue!!! Worse, the whole organisation was bad cos there were too MANY queues and many people didnt even know which led to where so imagine, if ME 21 years of age and so-called-educated cant even comprehend what the heck is going on, then how about the elderly??????
NO proper labelling or directions
NO proper assisstance from the people working there which therefore shows their lack of foresight in planning. Even the ones who were there werent sure or able to communicate effectively.
NO seating area for the old
NO effective dissemination of the protocol or information to these elderly. The elderly folks probably dont know that they will, undoubtedly get their workfare bonuses in due time so there is no need to queue now.
NO one answers the toll free information number.
So in the end, in the midst of all the huru-hara, i managed to get hold of a lady who could speak to my grandma the chaos. Heh, SHE wasnt as helpful either cos she read off the letter my grandma showed her. Like hello, I can do that too you know. Eventually, after my re-explaning what i wanted her to check for my grandma, she got the pic. I dont know if her response is correct but i shall wait. I took her name down in my head and well, i'll check with her in 2 weeks if my grandma hasnt received what she ought to.
And not only that! Insufficient seats at the taxi stands. The pedestrian traffic lights change from green to red too quickly. People are walking to quickly and show such impatience towards the elderly (my poor grandma!)
Wow. Amazing how you see things from a different perspective when you hang with people like 4 times your age. It's really stressful.
1 comment:
it has always been thought that spore is an elder friendly (and disabled friendly) country reallie.. NO!!!
i also hav v bad experience w government body till i scream @ them & make them stop asking me go here, there, etc & settle it on the spot... i guess it might have been their attitude: hey i'm a civil servant... i giv u good/lousy service i wun get sack... i will still enjoy my benefits... people wun even complain... so wat for i care??
wat is worst abt the free info number... sometimes it is machine operated... for example...
welcome to XXXXX... for enlish press 1, for chinese press 2, for malay press 3, for tamil press 4... for enquiries on XXX press 1, for WWWW press 2, for CCCCC press 3, yada yada yada... so is like at the end of the day... people will get so sick till they hang up their call b4 getting to the end...
frankly... there are still A LOT that they have to change to make here a better society... but i guess sumthings things are not done might be the following reasons... service user not bothered enuff to complain... service user feel helpless cause even after complain still no help... etc...
and to think the eh hem tink the service is v good... *faint*
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